Order information
Shipping, Pickup & Returns
Review ICON Equipment website information for local pickup, shipping, returns and order assistance.
Shipping, Pickup & Returns
Order Fulfillment Information
ICON Equipment supports local pickup and, for eligible products, shipping. The available fulfillment method depends on the item, inventory location, product size and the order being placed.
Local pickup
- Local pickup is available through ICON Equipment in Phoenix when the order is confirmed ready.
- Wait for confirmation before traveling to pick up an online order, especially for special-order or limited-availability items.
Shipping
- Shipping is offered only when the products in the order are eligible to ship.
- Freight, parcel method, shipping charge and delivery timing are confirmed during order processing when they are not already available in checkout.
- Large equipment, hazardous or regulated items, oversized components and some manufacturer-controlled products can require special fulfillment arrangements.
Returns and exchanges
- Contact ICON before sending a product back so return eligibility, condition requirements and the correct return process can be confirmed.
- Return eligibility can vary for special-order items, electrical components, opened or installed products, serialized items, equipment, clearance items and products subject to manufacturer restrictions.
- Products should not be shipped back to ICON without return instructions or authorization.
Damaged or incorrect shipments
- Contact ICON promptly if an order arrives damaged, incomplete or different from what was confirmed so the parts or order team can review the shipment details.
Order help
- For order or return questions, call (623) 401-4266 or email parts@icon-equip.com.